The Process

Induction typically consists of being invited to an event where the purpose and benefits of the model may be explained, and the organisation can enrol with the relevant programme of support activities.

In order to prepare for health check activities the organisation is provided with a preparation checklist (and optionally other documentation), so that the health check will be effective and provide the organisation with useful outputs.

The Health Check process is, in effect, a structured walkthrough of the organisation’s basic capability. This requires the ILCM Health Check documentation set as well as access to the organisation’s filing system.

Action Planning starts during the Health Check session, and is carried on by the Assessor and Facilitator once the Health Check meeting comes to a close (in order to flesh out the action points). The result is an Action Plan that the organisation may then use to further improve its Health Check scores.

During this phase, the organisation uses the Action Plan to make any changes to its systems or ways of working. This may be supplemented by training, coaching or mentoring activities

Follow up requires that the assessor (and optionally facilitator) return to inspect the changes that have been made and to update the Health Check documentation accordingly. The resulting (increased) score, if sufficient, will result in sufficient marks for accreditation to be awarded to the organisation.

Accreditation involves receiving your Certificate and your details being amended on the ILCM Database to show the level your organisation has achieved. This tells funders and commissioning bodies that you have achieved this Level.